Return & Exchange Policy

We want you to feel comfortable and confident when shopping at GlistenJewels that’s why we offer a 30-day return & exchange policy If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date.

Return & Exchange Conditions

1. Items returned without authorization will not be accepted.
2. The time frame for return & exchange must not exceed 30 days from when the original order was received. (The tracking number should be send to us in 7 days once customer and service are in agreement on return and exchange.)
3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way. Attention: All rose/yellow gold Jewelry are plated 1um color on the surface of 925 silver. During daily wear, rubbing or bumping will cause fade, which is normal. It is not a quality issue.
4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

Non-Refundable Items

1. Items without jewelry tag or that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.
2. Items that were worn, or sent to you as Replacement/Exchange are not refundable
3. Special order items such as those with custom sizes and colors are not refundable.
4. Items in the collection of clearance are not refundable or exchangeable.

Refunds

1.Returns will be processed within 5 days upon receipt of your package. The refund will be issued to your original payment account within 7 days.
2.The refund will be issued to your original payment account or in the form of store credit (gift card) as you requested.

Please Note:
* If you want the refund to be issued to your original payment account, please contact one of GlistenJewels representatives to get an authorization.
* The shipping rate before discount will apply and is non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.

  • GlistenJewels will reimburse customer $10 as the return shipping fee via store credit under the following circumstances.

1. Customer received the wrong item.
2. The item is broken, defective, or has an incorrect engraving. (For broken or defective items, customers must contact GlistenJewels within 48 hours of receiving their order.)

  • When it comes to exchange, customers will be charged $10 for the exchange shipping fee via PayPal under the following circumstances.

1.Customer ordered the wrong size.
2.Customer does not like the item in person.

Self Service Return & Exchange Instructions

We are committed to creating a comfortable and well-pleasing shopping experience at .com. That's why we offer an Easy 30-days Return/Exchange service for all purchases. All the policies begin from the date you received the product to the date the problem was reported to us first.

  • All of the returns without authorization will be refunded in the form of store credit(gift card), please contact one of our customer service representatives first to get authorization if you want your refund be issued to your original payment method.
  • Items that are being returned&exchanged should be new, and unworn.They should be kept in its original condition with size tags. (Items without a tag are not refundable or exchange)
  • We will issue a $10 store credit(gift card) for exchange & return as a reimburse for the shipping fee our customers might have paid for sending packages back.

Exchange & Return Flow

Step 1: Fill out the exchange&return form that comes with your order.
Step 2: After sending your package out and send tracking info(tracking number and shipping courier)to service@GlistenJewels.com
Step 3: Package received and inspected by GlistenJewels
Step 4: Store credit issued to customer by GlistenJewels
Step 5: (For exchanging)Customer uses store credit(gift card) to order new item(s).

Exchange/Return Address

Consignee: GlistenJewels
244 Avlon Business Hub Near Ankur School Road
Phone Number: +91 76220 13855 Zip Code: 395004
Please Note: Please don‘t send your return to the address on your package. That is not our return address and will affect the processing of your return.

Cancellation Policy

We want your order to be made just the way you want it! Check your shipping address information carefully. You are welcome to contact us if you have questions before placing your order.
Generally, all items will be sent into production 8 hours after we receive the payment. Therefore, any cancellations after that time will incur a 30% material and processing fee.

 

FAQ's

Moissanite vs Lab Grown Diamond vs Diamond

Diamonds own the charts of beauty but alongside they toment the natural resources as well as your pockets.
Lab Grown Diamonds are same as natural diamonds chemically and physically.
Developed after hundred years of compression of carbon derivatives whereas moissanites are still named to come from stars, these and many more differences makes this quetion important to be answered, Moissanite vs Diamond?

Choosing a crystal derived with the hustle of clearing land and landforms only to achieve a crystal for your finger is something against natural percepetions, whereas moissanite is achieved with the way approchable beauty without fuss, totally mining free.

Will Moissanite Stone pass the diamond test?

Yes.

Will your jewelry turn my finger green?

No, in almost all cases, these rings will not turn your finger green. However, if a person has a naturally high acidity level to their skin, it is possible for their finger to “turn green” from silver or gold jewelry, especially when the weather is warm and humid. This “green finger effect” may also be an allergic reaction to alloy elements in sterling silver or gold. In some cases, the alloys used to make jewelry more durable, may react with your body chemistry, causing a harmless green or black discoloration on the skin.

Will our jewelry drop stones?

No. Each piece of jewelry is handcrafted with meticulous attention to detail by seasoned craftsmen. We'll do 3 rounds of strict quality inspection before it is shipped out. Our packages are also shock-proof and anti-squeeze measures when packing. Occasionally, dropping stones may be caused by the packaging received a heavy blow or don't pay attention to maintenance jewelry when wearing.

Do you have any retail locations?

We currently only have an online store. We may have retail locations in the future.

How do you secure my payment information?

We understand that the safety of your personal information is extremely important to you. We take security very seriously and do not process any of your payment information ourselves. All payment related matters on GlistenJewels are handled by paypal and Credit card.

What payment method do you accept?

We accept PayPal Express, PayPal Credit, and all major Credit/Debit cards.

Can I modify or cancel my order?

If you did not pay for the order, then you can modify and reorder.
If you finish the payment for your order, you can cancel or modify it in 24 hours for any reason. If more than 8 hours, Please send a request to our customer service "service@GlistenJewels .com"representatives your order for assistance.

How to return the order?

To request a return, or if you otherwise require assistance, please email us at: 

service@GlistenJewels .com. After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Once an inspection is complete, your return will be fully processed.

What is your return policy?

We offer an easy, hassle-free 30-day return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 30 days of the delivery date.

If I don’t like the product I purchased?

We want you to feel free when shopping at GlistenJewels, which is why we offer a 30-day return/exchange policy. If you don't like the jewelry after you receive the package, just return it unused and in its original packaging. Upon acceptance of your return, the refund will be issued to your original account.

Note: A small amount of physical products has little differences with the photos due to lighting, display color and different understanding of the color. Please choose the ring carefully and the actual product shall prevail

 Do you offer engraving?

Yes, we offer free engraving, we do not charge for engraving, also we request to double-check on engraving and ask for the images of engraving before we ship it out to you.

Why are Glisten Jewels Prices Comparatively Less?

The answer is very simple when you buy jewelry from other stores or retailers it's not directly from the manufacturer it will go through the following way

Manufacturer - Wholesaler - Dealer - Retailer - Customer/End-User

There will be a commission charged or profit at every channel they pass from.

When you buy from Glisten Jewels it will be made by us as we cut and polish our own moissanite and make our jewelry we are manufacturer and sell directly to customers/end users

Glisten Jewels -- Customers/End-User

We also don't have any retailing store, our expenses are minimum and pass all benefits to customers

Why Prices Comparatively Less ?

The answer is very simple when you buy jewelry from other stores or retailers it's not directly from the manufacturer it will go through the following way

Manufacturer - Wholesaler - Dealer - Retailer - Customer/End-User

There will be a commission charged or profit at every channel they pass from.

When you buy from Glisten Jewels it will be made by us as we cut and polish or own moissanite and make our own jewelry we are manufacturer and sell directly to customers/end users

Glisten Jewels-- Customers/End-User

We also don't have any retailing store, our expenses are minimum and pass all benefits to customers.